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SageCover
is a comprehensive support service designed to ensure that your
Sage software always provides the level of service that you require.
It's a complete package of services designed to bring you peace
of mind. SageCover ensures that you always have someone to turn
to with the help and advice you need to get the most out of your
software. The Sage Customer Support centre has a staff of over
250 software specialists ready to help you. With a dedicated support
team for each Sage software product you can be certain of talking
to someone who knows the best way to answer your questions. SageCover
is the essential companion to your Sage software.
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Telephone
support from over 250 customer service advisors |
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On-line
knowledgebase - a valuable scource of information on operating
your software. |
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Sage
"Solutions" our full colour quarterly magazine for
SageCover members. |
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Discount
on many other Sage products and services |
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24-hour
e-mqil support from a dedicated team |
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On-line
support service which gives quick and efficient answers to
application issues. |
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Free
software revisions ensuring your software is in line with
current legislation. |
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Business
advice through our Directors Briefing reports. |
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Access to our telephone
help lines from 9.00 a.m. to 5.00 p.m, Monday to Friday. Our
customer support advisers provide help with your software
and accounting issues. By helping you solve problems quickly
and cost effectively, we ensure that you get the most from
your software. |
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On-Line Support, now
included free with your SageCover membership, brings the benefits
of the SageCover help line one step closer to your business.
We provide you with Internet software so our customer support
advisers can view your screen. They see exactly what you see,
and can talk you through the solution more quickly and effectively. |
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Access to the SageCover dedicated
pages on our website, including our knowledge base of technical
reports and frequently-asked questions. This provides 24-hour
access to problem-solving advice. |
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Access to our customer support advisers,
via e-mail. Simply e-mail us with your problem and we will
reply, either by e-mail or by telephone depending on the nature
of your question. This provides access to software support
24-hours a day. |
| Software
maintenance revisions |
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Receive new maintenance revisions
free of charge. Change is part of business life and we may
update the latest versions of your software, both to accommodate
legislative changes and for feature enhancements. This ensures
that you are kept up to date with the latest business developments.
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Receive discounts automatically
on other Sage products and services, such as stationery, software
upgrades and report design services. |
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Receive our quarterly magazine Solutions,
written specifically for the needs of SageCover members. Solutions
is designed to keep you up to date with both software and
general business issues, helping you get the best from your
software and your business. |
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Access a range of business guides
called Directors Briefings. To run your business successfully
you need the right advice at the right time. The briefings
are designed to give you advice in an easy to understand format,
when you need it most. |
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